We're Hiring: Client Partner

Commercial Organization | Client Partnership | 100% Remote (Work From Home)

ABOUT ARDEM

ARDEM Data Services is a Business Process Outsourcing (BPO) and data services company delivering managed operations support to clients across finance, healthcare, logistics, and other industries. As ARDEM scales into a larger, more mature managed operations organization, we are building the proactive account ownership model needed to protect and grow long-term client value.

THE OPPORTUNITY

We are hiring a Client Partner to serve as the commercial relationship owner for a portfolio of ARDEM clients. This role replaces the traditional Account Manager model with a higher standard of proactive ownership; one focused on client health, account strategy, relationship depth, expansion readiness, and commercial risk visibility.

This is a commercial relationship and expansion role, not a delivery management role. Project Owners and Operations own day-to-day delivery performance; the Client Partner owns the health, strategy, and growth of the client relationship around that delivery.

WHAT YOU'LL OWN

- Commercial Relationship Ownership own the client relationship map, stakeholder access, executive engagement, and overall commercial health of assigned accounts.
- Client Health & CSAT Visibility maintain visibility into satisfaction, delivery perception, relationship quality, risks, retention concerns, and client confidence.
- Account Planning maintain living account plans covering scope, stakeholders, risks, expansion hypotheses, value drivers, and next steps.
- Expansion Strategy identify, shape, and advance expansion opportunities once delivery is stable and buyer access is credible.
- Executive Engagement build relationships beyond day-to-day contacts, including CFO, COO, Controller, VP Operations, and Procurement stakeholders.
- Commercial Governance run structured internal account reviews and support client-facing business reviews.
- Voice of the Client bring client needs, risks,



objections, and success stories back to Commercial, Operations, Solutions, and Marketing.
- Revenue Growth influence and, when assigned, lead expansion pursuits that convert into signed revenue.

WHAT YOU WON'T OWN ALONE

- Delivery Execution Project Owners and Operations own day-to-day delivery, staffing, and SLA performance.
- Every Expansion Deal opportunity leadership may sit with Business Development, Commercial Leadership, or another best-positioned owner.
- Support Ticket Handling you should understand issues and escalation patterns without becoming a ticket queue owner.
- Pricing and Legal Approval you may shape commercial recommendations; leadership approves final pricing and legal positions.
- Marketing Ownership you supply account insights and success stories; Marketing owns content production.

HOW YOU'LL WORK

- Weekly - Review account health, open client risks, next steps, expansion signals, and executive contact progress.
- Biweekly / Monthly - Run structured internal account reviews for priority accounts with Commercial and Delivery stakeholders.
- Monthly - Update account plans, stakeholder maps, health status, and expansion hypotheses.
- Quarterly - Support or run business reviews/QBRs for strategic clients.

WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 90 DAYS

Days 1-30: Learn

Understand ARDEM's clients, services, delivery model, and commercial process. Review assigned accounts, scopes, risks, contacts, and active opportunities.

Days 31-60: Build

Create account maps, health ratings, expansion hypotheses, executive-contact plans,



and risk summaries for priority accounts.

Days 61-90: Act

Prioritize accounts, define next steps, support executive outreach, and advance qualified expansion opportunities.

WHAT WE'RE LOOKING FOR

- Proven ability to own and explain a client account end-to-end: who matters, what they buy, how they feel, and where risk or expansion exists.
- Strong executive communication skills clear, professional, and concise with senior client stakeholders.
- A track record of identifying real expansion signals and converting them into qualified opportunities.
- Comfort collaborating closely with delivery teams without taking over delivery management.
- Sound commercial judgment knowing when to escalate risk, when to push expansion, and when delivery stability must come first.
- Discipline in maintaining CRM records, account plans, stakeholder maps, and next steps.
- Experience in a BPO, managed services, or B2B commercial relationship role is preferred.

WORK FROM HOME REQUIREMENTS

This is a 100% remote role. Candidates must have their own Windows-based system that meets the following specifications:

- Operating System Windows
- Device Type Windows Laptop or Desktop
- Screen Size Minimum 14 inches
- Screen Resolution Full HD (1920 1080)
- Processor Intel Core i5 (or higher)
- RAM Minimum 8 GB or more (Mandatory)
- Software AnyDesk (Installation Required)

WHY JOIN ARDEM

100% Remote Work (Work From Home)

Structured Learning & Development Program

Dedicated Mentorship from Industry Professionals

Group Health Insurance Coverage

Professional Skill Development

Exposure to International Business Processes

Career Growth Opportunities

Collaborative and Learning-Focused Work Culture

Employee Provident Fund (EPF) Benefits as per company policy after probation completion

Eligibility for the Company's Profit-Sharing Program upon successful confirmation as a full time employee, subject to company policy and performance criteria.

📌 Client Success Partner_ (US BPO- Outsourcing | Client Partnership) (Lucknow)
🏢 Ardem Data Services
📍 Lucknow