- Handle international chats from various clients, providing timely and effective solutions to their queries.
- Process customer requests, resolve issues, and escalate complex problems when necessary.
- Maintain accurate records of all interactions with customers using our CRM system.
- Collaborate with internal teams to ensure seamless communication and issue resolution.
Job Requirements :
- 0-4 years of experience in non-voice process or chat support.
- Proficiency in handling international chats in English language (written).
- Solid understanding of the internet industry trends and technologies.
- Ability to work on a rotational shift schedule including evenings, nights, weekends, and holidays.
📌 Chat Support Executive (Gurugram)
🏢 Foundever
📍 Gurugram
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