POSITION OVERVIEW : AI Chatbot Support Analyst Experience: 4 - 8 Years Rate: 800/hr Start Date: Immediate Shift Time: Rotational Location: Anywhere in India (Hybrid Mode) No of Interviews: 2

Required Qualifications

- Bachelor s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Experience in IT support, service desk, or application support environments.
- Familiarity with ticketing systems.
- Basic understanding of AI chatbot platforms and monitoring tools.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.

Preferred Qualifications
- Experience supporting AI-driven or conversational AI applications.
- Knowledge of monitoring and alerting systems.
- Familiarity with ITIL processes (incident, problem, and change management).

Key Competencies
- Customer-focused mindset
- Attention to detail
- Ability to work under SLA-driven environments
- Robust documentation skills
- Team collaboration and communication

Job Summary

The AI Chatbot Support Analyst (Level 1) is responsible for providing first-line support for AI chatbot applications. This role focuses on incident intake, initial troubleshooting, knowledge base enhancement, monitoring system oversight,



and escalation management to ensure high service availability and performance.

Key Responsibilities

- Collaborate with cross-functional teams to improve and maintain the troubleshooting knowledge base.
- Set up, configure, and monitor AI chatbot applications using Toyota-approved monitoring systems.
- Receive and manage incidents through approved channels (calls, email, tickets, and other authorized systems).
- Perform initial triage, classification, and prioritization of reported issues.
- Troubleshoot and resolve incidents using established knowledge base articles and standard procedures.
- Document troubleshooting steps, resolutions, and updates within the ticketing system.
- Escalate unresolved, complex, or unknown issues to Level 2 support with complete documentation.
- Track recurring issues and provide feedback for process and system improvements.
- Ensure adherence to SLA requirements and internal support processes.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 AI Chatbot Analyst (Hubballi)
🏢 SSD Shared Services
📍 Hubballi