Location : Mohali (work from office)

Role & responsibilities

Key Responsibilities

- Handle customer inquiries and concerns through live chat support.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints efficiently while maintaining professionalism.
- Escalate complex issues to the relevant departments when required.
- Maintain customer records and update details in CRM systems.
- Meet individual and team performance metrics, including response time and customer satisfaction scores.
- Ensure adherence to company policies, processes, and quality standards.
- Handle multiple chat conversations simultaneously while maintaining accuracy.
- Identify customer needs and provide appropriate solutions.
- Stay updated on product knowledge and business processes.

Required Qualifications

- Graduate or Undergraduate (depending on company requirements).
- Excellent written communication skills in English.
- Good typing speed and accuracy.
- Basic computer knowledge and familiarity with MS Office applications.
- Ability to work in rotational shifts, including night shifts.
- Strong problem-solving and customer service skills.




- Ability to multitask and manage time effectively.

Preferred Skills

- Previous experience in customer support, chat support, BPO, or contact center environments.
- Experience with CRM tools and customer support platforms.
- Strong interpersonal and analytical skills.
- Ability to handle challenging customer interactions professionally.

Key Competencies

- Customer-centric approach
- Excellent communication skills
- Attention to detail
- Adaptability and flexibility
- Team collaboration
- Time management
- Conflict resolution

Salary & Benefits

- Competitive salary package
- Performance-based incentives
- International exposure
- Career growth opportunities
- Employee engagement programs
- Health and wellness benefits

Experience: Freshers/Experienced (03 Years)
Industry: BPO / Customer Support / ITES
Process: International Chat Support Process

Preferred candidate profile

Immediate joiners

Positive communication

Flexible for Night shifts

Contact - Swathi

Whatsapp your Cv - (phone hidden)

Email - [email protected]

📌 Customer Support Executive - Chat process (Immediate joiner only) (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar