Career Area: Technology, Digital and Data

Job Description

Cat Customer Support is seeking a QA (Quality Assurance) Analyst to ensure the reliability, accuracy, and usability of systems and integrations, with a focus on Microsoft Dynamics 365 (D365). This role acts as a bridge between business stakeholders and technical delivery teams, ensuring solutions are accurate, trusted, easy to use.

Key Responsibilities

- Review and analyze business requirements, user stories, and acceptance criteria to ensure testability and completeness.
- Validate end-to-end financial transaction flows across D365 and integrated systems.
- Design and execute test plans, test cases, and scenarios aligned to business workflows.
- Create, execute, and maintain manual test cases, test plans, and test scenarios
- Perform functional, regression, integration, and user acceptance testing (UAT) support
- Identify, document, track, and validate defects through resolution using established ALM tools
- Collaborate with developers and automation engineers to validate fixes and ensure adequate test coverage
- Validate data integrity, business rules, security roles, and system configurations
- Participate in backlog refinement, sprint planning, and sprint reviews to provide a quality perspective




- Support release readiness activities and provide quality sign-off recommendations
- Contribute to continuous improvement of QA processes, standards, and documentation
- Contribute to automated test case development using existing frameworks (not framework ownership)
- Translate manual test cases into repeatable automated tests where appropriate
- Execute automated test suites and analyze results
- Assist in maintaining test data and test execution environments
- Support integration of automated tests into CI/CD pipelines
- Collaborate with Developers and System Administrators on improving test coverage and reliability

Experience

- Bachelor s degree
- 2+ years experience in QA/testing.
- Experience with Microsoft Dynamics 365.
- Solid understanding of test case design, execution, and defect tracking.
- Experience testing integrations, APIs, and data-intensive systems.
- Strong communication skills to translate technical issues for business stakeholders.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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