Job Description
1. JOB DETAILSPosition title:Regional HeadDesignation:Manager/Sr ManagerDepartment:BusinessLocation:RO Bengal 1, Zone 1Experience 10 -12 year (sales or operation)QualificationMasters in Rural Management, Marketing, Business administration

2.REPORTING DIMENSIONSSupervisorsReports directly to:Zonal Business Head

3. JOB SUMMARYRegional Manager is responsible for Business of 25-30 branches and the Support Functions of assigned region. He works with the senior management to drive Business Strategy and Plans of the Region, managing growth plans for his/her region, overseeing the functioning of the Regional Office (RO) and will be responsible for Customer Acquisition & Revenue Growth, Process and Regulatory Compliance, Team Management and Records Maintenance & MI. He /She will work closely with functions like Risk, Audit and support functions (Finance, HR, Administration, IT etc.) as well as external stakeholders to support achievement of vision and mission of the organization. Other key responsibilities include providing administrative support to ZO/HO in liaisoning with local administrative authorities for legal matter related to regional operation and preparing different performance related reports. While performing the above responsibilities, the Regional Manager must ensure that he/she and team members follow Arohans core values, code of ethics and other institutional policies.

4. Job Profile2. Job ProfileKey Responsibility DescriptionBusiness Development & Branch expansion
(30%)1. Ensures identifications of the potential areas / district for expansion of business in a region
2. Assesses potential client base and product acceptability in current region / areas 3. Assesses opportunities for geographic expansion of operational area and setting up of new branch(es)
4. Ensures business growth and diversity of products in the region as per business plan 5. Analyzes productivity,



efficiency gaps of areas and branches and plug the samePortfolio and risk
management (25%)1. Ensures Area Manager is taking preventive and curative measures in the region to maintain high-quality portfolio
2. Ensures rules and norms of the company related to HR, Admin, training is adhered strictly in pursuit of the risk management and defined process
3. Assisting the Zonal Head and/or Deputy Business Head in formulating the strategies regarding portfolio and risk management in the regionMonitoring and Quality Control (15%)1. Ensures rules and norms of the company are adhered strictly in pursuit of business growth in the region
2. Visits field to observe field activities to ensure these processes are followed in compliance of the operational policy and procedure in the region
3. Reviews MIS and bank transactions to check and ensure accuracy
4. Closing the audit actions at the Regional level
5. Oversee the functioning of the regional officeSupport Team
Management (20%)1. Provides guidance and training to RO staff and Area Managers
2. Provides feedback to the RO staff and the Area Managers to improve performance 3. Resolves internal conflicts at RO level and also within the area
4. Helps Area Manager in coordination with ZBH in identifying star performers and the low performers in the region
5. Guiding HR in recruitment and also takes help from training team to train new employees 6. Ensuring that the processes regarding branch opening and joining of staff are compliant 7. Mentors RO staff
8. Assisting HR in confirmation and promotions of staffPublic relations (10%) 1. Develops rapport with other MFIs in the region, attends meetings convened by sectoral platforms like MFIN, Sa-dhan etc.
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5. EXPERIENCE, SKILLSDesired Skill: Dynamic, articulate, hardworking and interpersonal skills with knowledge of MS Office

6. Desired knowledge

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7. Team Size (Mention Direct & Indirect Reportings)5-6 AMs (Direct Reporting) and other
support staff at RO (Administrative Reporting)
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📌 Regional Head (Guwahati)
🏢 Arohan
📍 Guwahati