We have an excellent opportunity for male candidates to join as Automobile Technicians with a leading Indian multinational ride-sharing organization . The role involves customer handling, EV scooter diagnostics, repairs, system updates, and strict adherence to safety and operational processes.
Client Overview
Our client is a reputed Indian multinational ride-sharing company with diversified business verticals and a solid presence in the electric mobility ecosystem.
Role
Automobile Technician (EV Scooter)
Roles & Responsibilities
1. Customer Handling
- Receive customers politely and greet them with professionalism
- Verify service requests and capture Voice of Customer (VOC) in the system
- Handle customer interactions both telephonically and face - to - face
- Provide timely updates to customers regarding repair status
2. Diagnosis
- Analyze and diagnose EV scooters to identify required repairs
- Update diagnosis reports in WMS (Getafix)
- Perform repairs as per customer concerns and conduct final inspections
3. System Handling
- Track customer complaints in Zendesk and update live status
- Operate Workshop Management System (Getafix) with 100% adherence
- Update operational status and ETA in both CRM and WMS
- Check scooter health using Telematics Command Centre for deep diagnosis
4. Technical Repairs
- Possess complete technical knowledge of EV scooters
- Repair or replace all scooter components as required
- Stay updated on technical training modules, EV bulletins, and product updates
5. Process & Operations
- Ensure strict process adherence at the Experience Centre
- Maintain clearly marked service bays for vehicles/scooters
- Handle invoicing and payment collections
- Ensure bays are clean, safe, and fit for service operations
Skills Required
- Sound technical knowledge of EV / scooter systems
- Ability to use CRM, WMS, and diagnostic tools
- Process - oriented and safety-focused mindset
Experience Requirement
- Minimum Experience: 1 year as an EV 2-Wheeler Technician
- Hands-on experience in electric scooter diagnosis, servicing, and repairs
Compensation
- Salary: 16,000 25,000 Net Take-Home per month
- Salary will be offered based on relevant experience and interview performance