We are hiring Contact Centre Specialists to provide exceptional customer support by handling client and financial advisor queries, resolving account-related issues, and delivering a seamless customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and the capability to thrive in a fast-paced environment.

Role & Responsibilities:

- Serve as the first point of contact for clients and financial advisors regarding account queries, service requests, and troubleshooting.
- Handle inbound and outbound customer calls professionally and efficiently.
- Process service requests and resolve account-related cases within defined service levels.
- Accurately document customer interactions and maintain records in internal systems.
- Educate clients and advisors on new services, products, and processes.
- Resolve customer concerns while maintaining high service quality and compliance standards.
- Collaborate with internal teams to ensure timely issue resolution.
- Participate in team meetings, training sessions, and process improvement initiatives.
- Deliver an outstanding customer experience through professionalism, empathy, and effective communication.

Candidate Profile :

- Minimum 1 year of experience in Customer Service, Contact Centre, BPO, Voice Process,



or a related industry.
- Excellent verbal and written communication skills.
- Strong customer handling and problem-solving abilities.
- Comfortable working in a rotational shift environment.
- Ability to multitask and work efficiently in a fast-paced environment.
- Solid attention to detail and commitment to compliance.

Preferred Qualifications:

- Graduate in any discipline.
- Experience in customer support, contact centre will be preferred.

Required Skills:

- Customer Service
- Voice Process
- Contact Centre Operations
- Inbound & Outbound Calling
- Customer Relationship Management
- Problem Solving
- Communication Skills
- Multitasking
- MS Office
- Documentation & Compliance

Work Profile:

- Work Mode: Hybrid
- Work from Office: 3 Days per Week
- Work from Home: 2 Days per Week

Shift Details:

- Shift Window: 8:30 PM 4:00 AM
- Working Hours: 8.5 Hours
- Break: 1 Hour
- Week Offs: Rotational

Location:

- Gurugram
- Noida

Transportation:

- Two-way cab facility provided.

Employment Details:

- Experience: Minimum 1 Year
- Employment Type: Full-Time
- Industry: BPO / Customer Support
- Department: Customer Support, Service
- Role Category: Voice Process
- Role: Contact Centre Specialist

📌 Walk-in || Hiring For International BPO (Gurugram)
🏢 Expert Staffing Solutions New Delhi
📍 Gurugram