We are hiring for one of our MNC clients in the BPO sector. This is a US inbound voice premium process with immediate joining opportunities.
Roles & Responsibilities:
- Lead and manage a team of agents handling international voice/blended processes
- Ensure daily performance targets (quality, productivity, CSAT) are consistently met
- Conduct team huddles, coaching sessions, and performance reviews
- Handle escalations and provide quick resolutions to customer issues
- Prepare MIS reports and share updates with management
- Drive team motivation, engagement, and adherence to company policies
- Collaborate with cross-functional teams for smooth operations
Eligibility Criteria (Must-Have):
- International BPO experience is mandatory (minimum 1 year) Domestic Team Leader experience will not be considered
- Team Leader designation must be on paper
- Experience in Voice or Blended LOB
- Comfortable with 24x7 rotational shifts
- Graduation is mandatory
- Immediate joiner preferred (Notice period: 15 days)
- Excellent communication skills C1 level required
Compensation:
- Maximum package: 6.25 LPA
- Hike: 15%20% (whichever is lower)
Interview Criteria:
- Solid command over English with C1 communication level
- Interview rounds will include: