- Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
- Handle a high volume of customer interactions in a timely and efficient manner.
- Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-8 years of experience in BPO/Call Centre workplace.
- Excellent communication skills with the ability to articulate complex information clearly.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.