ROLE SUMMARY

The Service Commercial Executive will be responsible for managing end-to-end commercial operations within the after-sales service function, including quotation management, service billing, collections follow-up, TMS coordination, and commercial MIS reporting. The role requires strong coordination, commercial discipline, and focus on revenue realization and operational efficiency.

KEY RESPONSIBILITIES

1. Quotation Management

- Prepare and submit service quotations within defined timelines.
- Coordinate with service teams for commercial inputs and approvals.
- Track quotation status and maintain proper documentation.
- Follow up with customers and internal teams for approvals and execution.

2. Billing Spares & Labour

- Generate accurate invoices for:
- Spare parts
- Repair jobs
- Installation activities
- AMC services

- Ensure proper billing documentation and commercial accuracy.
- Coordinate with service coordinators and finance team for invoice processing.
- Maintain proper records of quotations, billing, and commercial closures.

3. Payment Collection & Follow-Up

- Conduct regular follow-ups for outstanding payments and overdue invoices.
- Coordinate with customers and finance team for payment reconciliation.
- Maintain records of pending collections and aging reports.




- Escalate unresolved commercial cases to reporting manager.

4. TMS Coordination & MIS Reporting

- Process commercial approvals and updates in TMS.
- Ensure every completed service ticket is aligned with quotation and billing.
- Maintain commercial tracking sheets and documentation.
- Prepare periodic MIS reports related to:
- Quotations
- Billing
- Collections
- Aging status
- Pending commercial cases

QUALIFICATIONS & EXPERIENCE

Education

- B.Com / BBA / MBA (Finance / Operations preferred)

Experience

- 2-5 years of experience in:
- Service commercial operations
- Billing & invoicing
- Collections follow-up
- Service coordination

REQUIRED SKILLS

- Strong knowledge of GST billing and invoicing processes
- Good working knowledge of:
- MS Excel
- Google Sheets
- ERP / Billing Software
- CRM / TMS platforms

- Strong follow-up and coordination skills
- Good communication and commercial understanding
- Ability to handle multiple tasks and deadlines efficiently
- Detail-oriented with high ownership and accountability

BEHAVIOURAL EXPECTATIONS

- High ownership and accountability
- Skilled communication and coordination
- Process-oriented approach
- Commercial discipline and urgency
- Problem-solving mindset

📌 Service Commercial Executive (Gurugram)
🏢 EURONICS INDUSTRIES
📍 Gurugram