Role: Production Support Engineer

- Work Mode: 5 Days WFO
- Shift Options:
- General Shift

Skills Highlights

- Java, SQL, Unix/Linux
- Production Support & Incident Management
- AWS Cloud (EC2, S3, RDS)
- AI tools exposure (monitoring/automation)
- Stakeholder Management
- Strong Communication Skills
- Operations-focused mindset
- Proactive problem-solving approach

Key Responsibilities

- Monitor, troubleshoot, and resolve issues across Java-based applications, SQL databases, and Unix/Linux environments
- Perform root cause analysis (RCA) and implement permanent fixes
- Collaborate with internal stakeholders (development & business teams)
- Manage incident response, escalation, and communication during critical events
- Drive automation and process improvements,



leveraging AI tools where applicable
- Support and maintain AWS cloud infrastructure
- Maintain documentation and knowledge base for operational processes
- Ensure adherence to SLAs and operational standards

Required Skills

Technical Expertise

- Solid hands-on experience in Java, SQL, Unix/Linux
- Experience working with AWS services (EC2, S3, RDS, etc.)

Operational Skills

- Proven experience in production support and incident management
- Comfortable working in operations-heavy, high-availability environments

Soft Skills

📌 Java Support Engineer (Bengaluru)
🏢 Apexon
📍 Bengaluru