We are looking for a highly skilled and experienced skilled with 6 to 11 years of experience to manage all operations activities at our branch in Bhubaneshwar, Samantarapur, and J Grades. The ideal candidate will ensure customer satisfaction by resolving all customer queries and supporting the Retail Loan Product process.
Roles and Responsibility
- Manage all operations activities at the branch to ensure smooth functioning.
- Resolve customer queries and issues promptly to ensure high customer satisfaction.
- Support the Retail Loan Product process to achieve business objectives.
- Coordinate with internal teams to resolve customer complaints and concerns.
- Develop and implement processes to enhance customer experience and loyalty.
- Analyze customer feedback to identify areas for improvement.
Job Requirements
- Minimum 6 years of experience in a related field.
- Strong knowledge of operations management and customer service principles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and decision-making skills.
- Experience in managing customer relationships and resolving customer complaints.
About Company
Tata Capital Ltd is a leading financial institution committed to providing exceptional customer service and support to its clients. We are dedicated to building long-term relationships with our customers and stakeholders.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.