06 Aug
|
Collegedunia
|
Gurugram
06 Aug
Collegedunia
Gurugram
Roles and Responsibilities :
- Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to banking products and services.
- Process transactions, answer questions about account balances, interest rates, fees, and other financial information.
- Identify opportunities for cross-selling of bank's products and services to existing customers.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-0.6 years of experience in a similar role in the BPO/Call Centre industry.
- Excellent communication skills with ability to handle high-pressure situations effectively.
- Robust interpersonal skills with ability to build rapport with customers over phone/email/chat.
- Proficiency in voice processing software applications used in call centers.
📌 Customer Support Executive International VoiceProcess (Gurugram)
🏢 Collegedunia
📍 Gurugram