- Customer Visits: Conduct regular field visits to customers to collect payments and remind them of upcoming or overdue dues.
- Payment Follow-Ups: Perform timely follow-ups through calls and personal visits to ensure consistent collections.
- Record Maintenance: Maintain accurate and up-to-date records of all collection-related transactions and customer interactions.
- Negotiation: Work with customers facing financial hardship to create and agree on viable repayment plans.
- Reporting: Prepare and submit daily/weekly/monthly reports on collection activities and outstanding accounts.
- Compliance:
Ensure all collection activities adhere to company policies and relevant legal and regulatory requirements.
- Additional Responsibilities: Perform other duties as assigned by the Collection Department, in line with company policies and procedures.
Preferred candidate profile
- Minimum 1-2 years of experience in MFI (Microfinance Institution) collections preferred.
- Familiarity with collection software is an advantage.
- Basic proficiency in office applications (MS Excel, Word, etc.)
Perks and benefits
- Travel Reimbursement
- BYOD (Bring Your own Device)
- Other perks PF,ESIC, Gratuity, Health Insurance and Term Insurance as well ( As per applicability)