Trawex, a leading global Travel Technology company. We are looking for a customer-focused and proactive Client Relationship Manager to build and maintain strong relationships with clients, ensuring exceptional customer satisfaction and long-term business growth. The ideal candidate will serve as the primary point of contact for clients, understand their business needs, coordinate with internal teams, and identify opportunities to enhance customer engagement and retention.

The role requires excellent communication, relationship management, and problem-solving skills, with the ability to manage multiple client accounts effectively.

Key Responsibilities:

- Build and maintain strong, long-term relationships with existing clients.
- Serve as the primary point of contact for client inquiries, requests, and escalations.
- Understand client business requirements and provide appropriate solutions and recommendations.Coordinate with internal teams to ensure timely delivery of products, services, and project milestones.
- Conduct regular client meetings, business reviews, and follow-up discussions to ensure customer satisfaction.
- Identify opportunities for account growth through upselling, cross-selling, and renewals.




- Monitor client feedback and proactively resolve issues to improve the overall customer experience.
- Track account performance, prepare reports, and maintain accurate client records in CRM.
- Ensure high levels of client retention and contribute to revenue growth.
- Stay informed about industry trends and customer needs to strengthen business relationships.
- Qualifications & Requirements:

- Bachelor's degree (Full time).
- 3 - 7 years of experience in Client Relationship Management, Account Management, Customer Success, or B2B Sales.
- Excellent communication, presentation, negotiation, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proven experience in managing client relationships and delivering exceptional customer service.
- Ability to manage multiple client accounts and prioritize tasks effectively.
- Self-motivated with the ability to work independently and collaboratively within a team.
- Proficiency in CRM tools and Microsoft Office Suite.
- Experience in Travel Technology, SaaS, or IT solutions is an added advantage.

📌 Client Relationship Manager (Bengaluru)
🏢 Trawex Technologies
📍 Bengaluru