Key Responsibilities

- Serve as the first point of contact for customer inquiries, queries and Purchase orders via phone, email, and chat.
- Understand and resolve customer issues promptly with a professional and customer-friendly approach.
- Maintain accurate records of customer interactions and resolutions.
- Process sales orders accurately and on time
- Communicate proactively with clients about any delays, changes, or issues
- Maintain, file, and organize essential Purchase order documents
- Maintain & Provide order related documents to customers and internal team
- Provide basic product guidance, updates, and support to customers.
- Collect customer feedback to help improve service quality.
- Coordinate with internal teams to ensure timely follow-up and issue resolution.

Qualifications & Skills





- B.E/ B.Tech-Electrical/Mechanical/Instrumentation
- 1-2 years of experience in customer support or a similar role.
- Excellent communication skills (verbal and written).
- Robust knowledge of MS Office applications (Word, Excel, PowerPoint).
- Basic knowledge of ERP systems and ability to work with company databases.
- Good organizational and problem-solving abilities.
- Customer-friendly, positive attitude with a willingness to learn.
- Ability to handle customer concerns professionally and patiently.
- Team-oriented and proactive approach

Preferred candidate profile :

1 preference will be given to non local female candidates

📌 Jr Customer support Executive (Ahmedabad)
🏢 Techno Controls
📍 Ahmedabad