Customer Success Manager Ahmedabad

Ahmedabad • Full-time, on-ground • Reports to the founding team

About Contineu

Contineu is an AI-native construction quality platform. We capture entire construction sites with 360 cameras and use computer vision to detect defects automatically — turning weeks of manual snagging into a structured, trackable snag list on a dashboard. We work with premium real estate developers across India.

The Role

You'll be the face of Contineu in Ahmedabad. Once our platform is deployed on a client's site, your job is to make sure it actually gets used — and used well. You'll sit with project heads, QC engineers, and PMC teams, walk them through their defect dashboards, run review cadences, and turn scan data into decisions the site team acts on.

This is not a support-ticket role. It's a relationship role. You own client health for the region: adoption, satisfaction, and the weekly rhythm that keeps Contineu embedded in how the site runs.

This role is ideal for someone early in their career who is comfortable in construction environments, enjoys working with people more than spreadsheets, and wants to grow with a fast-moving startup rather than a traditional real estate or EPC company.

What You'll Do

- Own client relationships in Ahmedabad — be the single point of contact for developers, PMCs, and site teams using Contineu
- Drive platform adoption — onboard new users, train site engineers and QC teams on the dashboard, and make sure defect workflows are actually followed
- Run review cadences — weekly and monthly reviews with project leadership, walking through scan coverage, defect trends, and closure rates
- Translate data into action — prepare and present defect summaries and progress reports that site teams and management actually use
- Be the client's voice internally — relay feedback, feature requests, and friction points to the product and tech teams in Bangalore




- Monitor account health — spot early signs of low usage or disengagement and fix them before they become churn
- Coordinate with field ops — align with our capture team on scan schedules and flag anything blocking data delivery to the client

Must-Haves

- Past experience at a construction tech startup (Powerplay, Onsite, or similar) in a client-facing role — customer success, account management, or onboarding
- Bachelor's degree — civil engineering or construction-related fields preferred
- 0–2 years of total work experience
- Comfortable spending time on active construction sites and in developer offices — this is an on-ground role, not a desk job
- Strong communication and presentation skills — you'll regularly be in rooms with project heads and senior engineers
- Fluent in Gujarati (working proficiency in English required)
- Based in Ahmedabad or willing to relocate

Nice-to-Haves

- Exposure to developer/PMC workflows on the client side (snagging, QA/QC, handover processes)
- Experience running training sessions or user onboarding at scale
- Interest in AI and computer vision applied to construction

A Typical Week

- Mon - Site visit — sit with the QC team, review last week's defect closures on the dashboard

- Tue - Prepare the weekly defect summary; sync with the Bangalore team on client feedback

- Wed - Client office — walkthrough of scan coverage and open items with the project head

- Thu - Onboard two new site engineers onto the platform; troubleshoot usage gaps

- Fri - Weekly review call with client leadership; log account health notes and next steps

Why Join Contineu

- Ground floor at a funded contech startup — your work directly shapes how clients experience the product
- Own an entire region's client relationships early in your career
- Direct access to the founding team
- Rapid career growth — top performers can move into regional lead or key account manager roles
- Exposure to premium real estate developers in one of India's fastest-growing markets

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