Job Profile

1. Customer Relationship Manager 2. Business Development Officer

Company / Industry

Chemical Pvt. Ltd.

Education Required

12th / Any Graduate / Post Graduate

Preferred Gender

Male / Female

Job Timing

8 Hours

Facilities / Perks

Offer, Appointment Letter, PF, ESIC / Mediclaim As Per Industry Norms.

The Customer Relationship Manager is responsible for developing and maintaining long-term relationships with customers while ensuring a high level of satisfaction throughout the customer lifecycle. This role involves understanding customer requirements, providing timely support, resolving service-related issues, coordinating with internal departments, and identifying opportunities for upselling or cross-selling products and services. The Customer Relationship Manager monitors customer feedback, maintains accurate records in CRM systems, prepares service reports, and works closely with sales and operations teams to improve customer experience. The ideal candidate possesses excellent communication, problem-solving, and relationship management skills with the ability to build trust, enhance customer loyalty, and contribute to business growth by delivering exceptional service standards.

- Build and maintain solid relationships with existing and prospective customers.
- Respond promptly to customer inquiries and resolve complaints effectively.
- Maintain customer information and interaction records in CRM software.
- Coordinate with sales, operations, and support teams to ensure timely service delivery.
- Conduct regular follow-ups to improve customer satisfaction and retention.
- Identify opportunities for upselling and cross-selling products or services.




- Monitor customer feedback and recommend process improvements.
- Prepare periodic customer service reports and performance metrics.

The Business Development Officer is responsible for driving organizational growth by identifying new business opportunities, generating qualified leads, and establishing strong client relationships. The role includes conducting market research, understanding customer requirements, preparing proposals, negotiating commercial terms, and collaborating with cross-functional teams to deliver tailored business solutions. The Business Development Officer continuously monitors market trends, competitor activities, and customer feedback to develop effective sales strategies. Success in this role requires strong interpersonal, negotiation, and presentation skills along with the ability to consistently achieve revenue targets while maintaining long-term customer partnerships.

- Identify new business opportunities through market research and networking.
- Develop and maintain relationships with clients and business partners.
- Prepare proposals, quotations, and business presentations.
- Negotiate pricing, contracts, and commercial agreements.
- Coordinate with internal teams to ensure successful project execution.
- Monitor industry trends and competitor activities.
- Maintain sales pipelines and update CRM records regularly.
- Achieve assigned revenue, sales, and business development targets.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Relationship Manager,Business Development Officer (Mumbai)
🏢 Success HR Solution
📍 Mumbai