We are looking for a sharp and dynamic Key Account Manager who can be the strategic partner our corporate clients deserve while actively growing Shyro's revenue footprint across the portfolio. You will have end-to-end ownership of the accounts: deepening engagement, maximizing utilization, and renewals.

Role & responsibilities

- Own and scale a portfolio of high-value enterprise accountsbecoming the go-to growth partner for clients from onboarding to renewal and beyond.
- Drive product adoption and engagement by working closely with clients and internal teams to unlock maximum impact from the Shyro platform.
- Build powerful relationships with CHROs, HR leaders, and decision-makers, positioning Shyro as a category-defining workplace wellness partner.
- Collaborate cross-functionally with clinical, product, and operations teams to deliver an exceptional client experience and resolve challenges at speed.
- Stay ahead of churn risks by identifying early signals, solving problems proactively, and turning at-risk accounts into long-term champions.
- Lead renewals and commercial conversations driving strong retention and sustainable revenue growth across your portfolio.
- Spot expansion opportunities before anyone else from upsells to strategic cross-sells and turn them into measurable business wins.
- Own key account growth metrics including NRR, GRR, and ARPU, while building a strong pipeline of expansion opportunities within existing clients.
- Tap into networks, referrals, and industry relationships to generate new business conversations and open doors to future partnerships.
- Represent Shyro at HR events, wellness summits,



and industry communities, building buzz, credibility, and visibility for the brand.
- Turn engagement data, utilization insights, and outcome metrics into compelling business stories that clearly showcase ROI and client impact.
- What Were Looking For:

- Minimum 5 years of experience in B2B account management, client success or consultative sales
- Exceptional stakeholder management: you can hold a room with a CHRO and a 26-year-old HR manager equally well.
- Data-fluent—you turn utilization dashboards into compelling narratives that clients actually care about.
- Commercially sharp with real negotiation and renewal acumen.
- High ownership, low noise. You figure things out.
- Maintain confidentiality and discretion in all client interactions without exception.
- Prior exposure to enterprise HR/people function stakeholders is a solid plus

Bonus Points:

- Familiarity with mental health frameworks (no clinical expertise needed—just genuine curiosity).
- An existing network within HR/people leadership circles in India.

What You Can Expect:

- A fast-moving, high-ownership culture where your work creates visible impact from day one.
- 5-day workweek because we believe performance works best with balance.
- Freedom to experiment, take initiative, and build without micromanagement.
- A collaborative environment where feedback is real, growth is constant, and wins are celebrated together.
- High-energy startup environment with the chance to shape products, processes, and client experiences at scale.
- A mission-driven team building something meaningful in the mental health and well-being space.

📌 Key Accounts Manager (Mumbai)
🏢 Shyro Health
📍 Mumbai