This role manages the day to day sales relationship with the customer. The permanent target of this role is to deliver, protect and maximize the customer contract revenue in order retain customers and grow those opportunities.
Key Missions
We are hiring for a Senior Account Manager based at Thane (Mumbai).
Key roles and responsibilities include:
- Delivers the contract or business as usual including revenue, Average Selling Price (ASP), cash collection and add-ons
- Develops intimate knowledge of customer s operational environment and build robust relationships, securing customer loyalty and generating leads for new business opportunities
- Creates and maintains account plans for each major customer to maximize retention
- Ensures contract renewals by being accountable for the renewal win strategy and preparing and owning customer offers, which includes driving and being accountable for the formulation, coherency and content of all offer reviews
- Conducts the negotiation and ensures the signature of resulting contracts (including ensuring adherence of contracts with the company policy and legal matrix)
- Owns and prepares the budget and revenue forecast (ensuring forecast accuracy)
- Aligns customer to product roadmap including driving product migrations
- Upsells through change requests within or outside of the contract
- Sells advanced products and services to contribute to new revenue streams
- Delivers contract for small account in autonomy
- Protects acquired customer base by securing customer loyalty
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.