- Manage client interactions and maximize business opportunities through excellent customer service.
- Ensure high levels of customer satisfaction and timely query resolution.
- Process hotel bookings, amendments, cancellations, and confirmations as per client requirements.
- Coordinate and negotiate with hotels and suppliers for rates, availability, and special requests.
- Handle day-to-day booking requests from corporate and retail clients.
- Achieve revenue and transaction targets as assigned by the business.
- Ensure all booking-related documents and correspondence are uploaded into the system.
- Maintain accurate records of reservations and client communications.
- Handle invoicing, hotel invoice collection, reconciliation, and related transaction activities.
- Ensure zero billing pendency through timely follow-ups and collections.
- Manage personal bookings of clients and ensure same-day payment collection.
- Extend support for client documentation and correspondence requirements.
- Build and maintain robust relationships with hotel partners and suppliers.
What we are looking?
- 12th/Graduate in any discipline.
- Experience in hotel reservations, travel operations, or hospitality industry / related fields
- Knowledge of travel booking platforms and MS Office.
- Willingness to work in Night Shift (7:00 PM 8:30 AM).