Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology

This position is part of the Service team located in Mumbai, Maharashtra and will be working remotely in managing the customer base in the West and APT region

In this role, you will have the prospect to do:

Service operations Management:

Plan, coordinate and monitor service operations across the zone to ensure optimal uptime of our instruments.

Ensure preventive maintenance and breakdown support are carried out efficiently.

Review and analyze service KPIs like MTTF ( mean time to fix), FTFR ( first time fix rare) and NPS.

Team Leadership:

Lead, train and motivate a team of FSEs. Conduct performance reviews and provide technical soft skill development.

Customer relationship Management:

Act as a point of escalation for critical service issue in the zone.

Maintain close communication with key hospital stakeholders, biomedical engineers and procurement head.

Compliance Documentation





Ensure compliance with safety standard, medical regulations and internal policies.

Maintain proper documentation of service activities, equipment history and warranty claims.

Coordination with sales and technical teams:

Support Sales and technical team:

Support the sales team during technical presentation, demos and installations.

The essential requirements of the job include-

- Diploma / Engineering in (Electronics, instrumentation and Bio-Medical Is preferred).
- 10+ years of field Service experience along with 3+ years of team management experience.
- Ability to travel 50% travel
- Must have a valid driver s license with an acceptable driving record.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Zonal Service Manager, West & APT (Mumbai)
🏢 Beckman Coulter
📍 Mumbai