Job title: Life and Pension - Manager/Senior Manager - Mumbai/Pune/Kolkata

Key responsibilities:

- Candidates should have delivery management experience and a background in the Life and Pension, Retirement, or Annuity domain with minimum 11 to 15+years of experience.
- Own and manage various offshore Customer Journeys & new Transitions
- Experience in managing large programs of 50 to 100+ FTEs
- As part of the team, the individual will manage end to end journey for offshore team
- The Lead will own the day to day operations for this team and closely work with the Onshore Journey lead and offshore Head
- Robust and proven track record in delivering large sized transformation programs
- Manage end to end offshore Ops delivery for Back Office, digital channels and Transformation and PnL for the span
- Will also be responsible for driving improvement customer experience and transformation across the journeys Impeccable operational acumen and ability to problem solve and resolve conflict
- Experience in Client Relationship Management engaging with onshore leads, key client stakeholders,



understanding their requirements and Outsourcers ability to meet them Experience of Driving Digital Transformation across a portfolio of accounts Ensure resources, capabilities and capacity to meet Customer requirements Initiate process, productivity and service improvements to improve Customer Satisfaction Demonstrates a breadth and depth of operational service delivery management expertise, in an international environment
- Excellent analytical and problem-solving skills Experience in managing/supporting transitions of complex projects Self-motivated
- Leader with a keen eye for detail and ability to deal with ambiguity and complex operations

Skills Required:

- Experience in Client-facing projects in a consulting and/or technology professional services organization 15+ or more of management experience and currently in a leadership role working in an MNC BPO driving people & organizational initiatives across different sites Project Management experience
- Experience in the use of technical/statistical tools to drive process improvements
- Location - Pune, Mumbai , Thane, Chakpachuria

📌 Life and Pension - Manager/Senior Manager (Mumbai)
🏢 Golden Opportunities
📍 Mumbai