Role : Quality Analyst, Enago Quality & Training team

Job location : Remote
Department : Editing

Shift time : Rotational shift from 7 am to 11 pm (Any 9 hours within this window)

Working days : 5-day week with rotational week offs

If you are passionate about working with language, consider grammar concepts and conventions to be interesting, and find yourself correcting any language discrepancies that come your way, then we have an opportunity for you.

Crimson Interactive offers you a platform that boasts an excellent brand name, top-notch visibility in the academic publishing industry, and an opportunity to learn as you work and grow with us professionally.

Job Description

- End-to-End Quality Management of Freelancers (FLs) and In-house Editors (IHEs)
- Ability to edit, proofread, and review academic documents at a high speed and with high quality/precision
- Checking and improving the quality of FLs/IHEs through regular quality audits
- Conducting end-to-end client complaint analysis & taking required next steps
- Monitoring trends and facilitating decision making related to FL/IHE quality
- Explaining grammatical concepts, checking process adherence, and building resources for FLs/IHEs: maintaining healthy and professional communication on a regular basis
- Attending to and resolving FL/IHE queries (English/content & editorial processes)
- Conduct training sessions for IHEs (English & in-house editorial processes)
- Operations Management (inter- and intra-team co-ordination and communication)




- Working in collaboration with the Project Management and Client Servicing teams to understand and efficiently handle client concerns, projects, and consultations
- Working in collaboration with the Freelancer Recruitment team to hire high-quality FLs for different services and projects
- Working in collaboration with our editors for special projects and consultations
- Ensuring continuous editor training and development
- Working on several developmental activities and projects for clients
- Working on data, analyses, and reports as and when required

Mandatory Work Experience and Skill Requirements:

- Minimum 1 year of experience in editing/copyediting and/or conducting language quality checks (should be interested in learning recent concepts along with language)
- High proficiency in written and spoken English (near-native) and the ability to explain language concepts to a layperson
- Ability to multitask, demonstrate urgency and drive, excellent time management skills, ability to work in a deadline-driven environment
- Ability to conduct data analysis and have analytical thinking
- Proficiency in MS Office (primarily Excel and Word)
- Open to participate and oversee team tasks and activities

Preferred Skills and Achievements:

- Experience in publishing of scholarly papers in academic journals and ability to follow a publications guidelines (style manual, handbook, etc.)
- Ability and inclination to take on responsibilities beyond defined role
- Knowledge of the STEM industry

📌 Expert Academic Editor (Mumbai)
🏢 Crimson Interactive
📍 Mumbai