- Manage customer relationships through effective communication, issue resolution, and proactive engagement to ensure high levels of satisfaction.
- Develop and maintain solid partnerships with key stakeholders to drive business growth and improve overall performance.
- Oversee the implementation of ITSM processes to streamline operations, reduce costs, and enhance efficiency.
- Analyze data to identify trends, opportunities for improvement, and areas for process optimization.
Job Requirements :
- 7–10 years of service management experience, with at least 3 years managing an ITSM team
- Proven track record of delivering service quality and SLA compliance
- Deep ITIL expertise and experience with AI-powered ITSM platforms
- Strong leadership, analytics and stakeholder management skills
- ITIL Foundation or Practitioner; Bachelor's degree in IT or related field
📌 Service Management Manager (Mumbai)
🏢 Premium
📍 Mumbai
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