Job Description

Customer Compliance Request Management

Receive, process, and manage customer compliance checklists and questionnaires with

high accuracy and attention to detail

Provide prompt, comprehensive, and well-documented responses to customer

compliance inquiries within established SLA timelines

Verify accuracy of all compliance responses before submission to customers

Maintain a centralized repository of compliance documentation and responses for easy

retrieval and audit trails

Track compliance request status and follow up to ensure timely closure

Internal Cross-Functional Coordination

Identify and escalate compliance requests to appropriate internal teams (Engineering,

Security, Operations, Product, etc.) when responses are not immediately available

Coordinate with internal stakeholders to gather required information, documentation, and

approvals

Establish and maintain strong working relationships across departments to facilitate quick

turnaround on compliance inquiries

Act as liaison between compliance team and operational departments

Customer Audit Inspection Coordination

Serve as primary point of contact for coordinating customer on-site audit and inspection

activities

Coordinate logistics for customer audit visits, including scheduling, access requirements,

and venue arrangements

Brief internal teams on audit requirements, scope, and timeline prior to inspection

Prepare audit documentation packages and ensure all required materials are available

during on-site audits

Facilitate communication between customer audit teams and relevant internal

stakeholders during inspection

Document audit findings, observations, and remediation requirements

Track and follow up on audit findings and ensure timely remediation





SOC Assessment and Audit Management

Coordinate and support internal SOC 2 assessment related activities

Liaise with external auditors (Big 4 firms or other assessment organizations) throughout

the audit process

Coordinate information requests and evidence gathering from internal teams

Maintain documentation schedule and ensure timely submission of required materials to

auditors

Track SOC audit timeline, milestones, and deliverables

Support management review sessions with auditors and facilitate discussion of findings

Documentation and Compliance Records Management

Maintain organized and accessible compliance documentation library

Track version history and ensure current versions of policies, procedures, and controls

documentation

Create audit trails for all compliance responses and submissions

Prepare compliance status reports and metrics for management review Qualifications

Required Qualifications

Strong understanding of audit requirements and frameworks in the software industry (SOC

2, ISO 27001, GDPR, HIPAA, etc.)

Demonstrated experience managing compliance and audit processes

Excellent organizational and project management skills

Solid written and verbal communication skills

Ability to prioritize multiple competing requests and manage time effectively

High attention to detail and accuracy

Proficiency in Microsoft Office Suite and document management systems

Ability to work independently and take ownership of compliance deliverables

Strong interpersonal skills with ability to build relationships across teams

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Compliance Coordinator | Mumbai
🏢 Tss Consultancy
📍 Mumbai