- Manage accounts receivable calls to resolve customer queries, disputes, and issues related to medical billing.
- Analyze denial management strategies to minimize denied claims and optimize revenue cycle management.
- Prepare accurate documentation of all interactions with customers, including phone calls, emails, and correspondence.
- Identify areas for improvement in the accounts receivable process and implement changes to increase efficiency.
Job Requirements :
- 1-6 years of experience in an Accounts Receivable Caller role or similar position.
- Solid communication skills with ability to effectively communicate with patients, providers, and internal stakeholders.
- Proficiency in data analysis and denial management software applications (e.g., Epic Systems).
- Ability to prepare clear and concise documentation of all interactions.