Key Responsibilities

1. Centre Operations & Facility Management

- Manage day-to-day operations of the co-working centre

- Ensure smooth functioning of infrastructure, housekeeping, security, IT, and vendors

- Maintain SLA compliance and service quality

- Oversee inventory, maintenance, and cost control

2. Revenue & Occupancy Management

- Drive seat occupancy, renewals, upselling, and cross-selling

- Coordinate with the sales team to close walk-ins and corporate leads

- Track revenue, collections, and ageing

- Ensure billing accuracy and timely collections

3. Member Experience & Community Building

- Act as the primary point of contact for all members

- Ensure high NPS and retention

- Handle escalations, grievances,



and service recovery

- Plan and execute community events, networking sessions, and engagement activities

4. Team Management

- Manage in office teams (front desk, housekeeping, security)

- Conduct shift planning, training, and performance reviews

- Build a customer-first culture within the centre

5. Compliance & Reporting

- Ensure statutory, safety, and compliance adherence

- Maintain centre MIS occupancy, revenue, costs, feedback, incidents

- Share daily, weekly, and monthly reports with leadership

📌 Centre Manager - Innov8 (Mumbai)
🏢 OYO
📍 Mumbai