Skill required: Employee Services - Employee Data Process Design

Designation: Performance Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do? The Performance Analyst will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.

What are we looking for? JOB REQUIREMENTS

Education Equivalent
Any Graduate

Experience
3 - 5 years. business experience with similar background
Knowledge of MS Office and Excel skills would be a plus

Knowledge/Skills Requirements:

- Good organizational & prioritisation skills

- Analytical and problem-solving skills

- Multi-cultural awareness.

- Passion for customer service

- Team player

- Results & detail-oriented

- Focus on high data accuracy

- Quality driven ?? in communications and all system transactions

- Robust written and verbal skills in English Language

Core Competencies ??

- Professional Qualities

- Good oral and written communication skills

- Ability to identify and effectively use resources

- Excellent customer service skills
Working Conditions
Candidate should be willing to work in Rotational and Night shifts.

Roles and Responsibilities:
- Job Description

The Performance Analyst will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.

Key Responsibilities

- Read, understand and analyze client process as per the business rules

- Serve as the primary subject matter expert for performance management processes, tools, and policies,



providing strategic guidance and operational support across the organization

- Support the execution of performance cycles including mid-year and year-end reviews, calibration sessions, and ratings submissions

- Maintain accurate and timely updates to performance data, including goal alignment, manager changes, and review statuses

- Execute the process accurately and timely as a hands-on processor

- Escalate issues and seek advice when faced with complex issues/problems

- Participate in client conference calls and prepare ??minutes of meeting??

- Ensure LWI??s are followed and updated regularly and train the team members on process updates.

- Perform ??Root Cause Analysis? on issues faces and suggest appropriate corrective action for current remediation and future control

- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

- Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

- Update process metrics on daily basis and maintain MIS

- Always demonstrate the highest level of customer service

- Pay close attention to detail and follow through to resolve any outstanding issues

- Goes beyond immediate requests and activities to ensure both own and related tasks are completed

- Ensure and maintain the security and confidentiality of client data

- Update client applications accurately and quickly in accordance with the appropriate User Guides.

- Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent

- Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads

- Participate in Team building activities

- Have customers facing experience & experience of using telephony to speak with clients

Qualification Any Graduation

📌 Performance Analyst (Navi Mumbai)
🏢 Accenture
📍 Navi Mumbai