Job Description

Position: HR Support Services Representative / HR Representative Support
Experience: 2-5 Years
Location: Navi Mumbai - Airoli, Mindspace - 400708
Employment Type: Full time, Permanent

Payroll: Parekh E-Com & Warehousing Services Pvt. Ltd. (Third-Party Payroll)

Work Mode: Work from Office

Key Responsibilities

- Act as the first point of contact for employee HR queries via Phone, Chat, and e-Requests.
- Resolve HR-related inquiries or coordinate with relevant teams for timely resolution.
- Track employee requests and provide regular status updates until closure.
- Deliver an excellent employee experience by providing accurate and timely HR support.
- Manage HR cases and contribute to maintaining and improving the HR Knowledge Base.
- Support day-to-day HR service operations and handle workload based on business requirements.
- Identify opportunities for process improvements and contribute to continuous improvement initiatives.




- Collaborate with internal HR teams and stakeholders to ensure smooth HR service delivery.

Required Skills

- Experience in HR Shared Services / HR Operations / Employee Services.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Experience handling employee queries through phone, email, chat, or ticketing systems.
- Good analytical and organizational skills.
- Proficiency in MS Excel and MS Office.
- Ability to work independently while managing multiple priorities.

Preferred Qualifications

- Graduate in HR, Business Administration, or a related field.
- Experience with HRMS, Case Management, or ServiceNow tools is an added advantage.
- Experience working in a Shared Services or Global HR environment is preferred.

📌 Urgent Hiring - HR Shared Services Executive (Navi Mumbai)
🏢 PAREKH
📍 Navi Mumbai