- Provide end-to-end project execution, coordination, and technical expertise for building and maintaining IT solutions
- Lead, inspire, and manage a dedicated team of Application, Support, and Implementation engineers
- Deliver high-quality application support services and efficiently resolve all types of client escalations within agreed SLAs and KPIs
- Collaborate with internal technology stakeholders to deliver client solutions while providing robust project governance and documentation
- Drive innovation and automation using AI tools, environmental parameter alerts, and data visualization to optimize client request tracking
Requirements:
- Extensive experience in BFSI
- Robust expertise in People Management and direct,
hands-on Client Interfacing
- Functional knowledge of UAT/SIT processes, basic PL/SQL, test scenario building, SOPs, and project management
- Proven track record of managing client escalation processes and executing mission-critical implementations under tight timelines
- Excellent English writing and speaking skills coupled with a resilient, ethical, and client-centric attitude
- Ability to implement operational best practices and proactively collaborate with internal teams to build creative process improvements
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.