About the role This isn t a typical Operations role. As a Business Operations Analyst, you will be at the backbone of CoinDCX s financial engine ensuring that every deposit, withdrawal, reconciliation, and operational workflow runs with precision and integrity. You will operate at the intersection of Payments, Risk, Finance, and Product building systems that scale safely in a high-growth, regulated environment. Your work will directly influence user trust, financial accuracy, and operational excellence across millions of transactions.

What You ll Do

- Drive Payment Operations Excellence
- Own end-to-end processing of deposits, withdrawals, and refunds with high accuracy and SLA adherence
- Monitor transaction flows across banks and payment gateways to ensure seamless user experience
- Proactively identify and resolve payment bottlenecks before they escalate
- Build Solid Reconciliation Control Systems
- Perform daily reconciliations across bank statements, gateways, and internal ledgers
- Investigate discrepancies and drive resolution within defined SLAs
- Maintain structured audit trails and reconciliation trackers to ensure financial accuracy
- Strengthen Risk Compliance Processes
- Support document onboarding and verification workflows
- Ensure strict adherence to SOPs, regulatory standards, and internal controls
- Maintain audit-ready documentation and compliance records
- Improve Processes Scale Systems
- Drive process improvements to enhance speed, accuracy, and scalability




- Partner with Product and Tech teams to support automation initiatives
- Prepare structured MIS reports and dashboards to enable data-driven decision-making

You ll Excel in This Role If You Think in systems and obsess over accuracy and controls

- Think in systems and obsess over accuracy and controls
- Thrive in high-volume, high-velocity operational environments
- Have strong analytical skills and can break down complex transaction flows
- Bring precision and structure to ambiguous operational challenges
- Communicate clearly across Finance, Risk, Product, and Support teams
- Have a bias for action and solve problems before they grow
- Are comfortable working rotational or night shifts when business requires

You ll Know You re Winning When

- You re independently managing high-volume payment operations with >99% accuracy
- Reconciliation gaps are identified and resolved proactively within SLA timelines
- You ve implemented at least 1 2 process improvements that reduce manual effort or error rates
- Your MIS reports are being relied upon by Finance and Ops leadership for decision-making
- Audit readiness and compliance documentation are consistently maintained

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Analyst - Business Operations (Mumbai)
🏢 Coindcx
📍 Mumbai