Key Responsibilities

Business Development & New Customer Pipeline

- Build and maintain a robust pipeline of new customers for Air Freight Import & Export business.
- Identify, qualify, and acquire MSME, Enterprise, E-commerce businesses
- Manage the complete sales cycle from lead generation to closure and onboarding.
- Achieve monthly, quarterly, and annual revenue and gross margin targets

Pricing & Cross-functional Coordination

- Coordinate with pricing, operations, customer service, customs, and overseas agents to provide competitive and timely solutions.
- Negotiate freight rates and commercial terms with customers while ensuring profitability.
- Ensure smooth execution of shipments and timely resolution of customer issues.

Market Intelligence

- Monitor market trends, air freight rates, airline capacity, competitor activities, and

customer buying patterns

- Identify new trade lanes, industry verticals, and emerging business opportunities
- Gather customer and competitor intelligence to support pricing strategies and business development initiatives
- Share market insights with internal stakeholders to strengthen commercial decision- making and improve service offerings.

MIS & Reporting

- Maintain accurate records of leads, opportunities, quotations, and customer interactions

in the CRM system.

- Prepare and submit daily, weekly,



and monthly MIS reports covering sales performance, pipeline status, revenue, gross profit, customer visits, and business forecasts.
- Track sales KPIs and analyze conversion ratios, customer acquisition, and pipeline health.
- Present business performance reports and action plans during sales review meetings.

Compliance

- Ensure adherence to company policies, SOPs, and regulatory requirements related to Air Freight, Customs, and IATA guidelines.

Key Performance Indicators (KPIs)

- Revenue, Gross Profit, and shipment volume achievement
- New customer acquisition and onboarding
- New customer pipeline value and conversion ratio
- Customer retention and account growth
- Quotations converted to confirmed business
- CRM/MIS accuracy and reporting compliance
- Market intelligence inputs and current trade lane development
- Collection of receivables and Days Sales Outstanding (DSO), where applicable

Preferred Qualifications

- Graduate; MBA preferred.
- 3-8 years of experience in Air Freight Business Development.
- Knowledge of international freight forwarding, Incoterms, air cargo documentation, and

air freight pricing.

- Strong negotiation, presentation, and relationship management skills.
- Proficiency in CRM and Microsoft Office

📌 Assistant Manager- Business Development(International Sales) (Gurugram)
🏢 Delhivery
📍 Gurugram