Senior Genesys Cloud CX Developer
Hybrid 3 days/week from office (Mumbai, Bangalore, Chennai, Hyderabad, or
Pune), 2 days remote
Full-time • Immediate start
We're hiring Senior Genesys Cloud CX Developers to design and build enterprise
contact-centre solutions for a leading BFSI company. This is a hands-on build role for
engineers who have taken Genesys Cloud CX solutions from design through to
production not a configuration or support-only position.
Experience
4+ years hands-on specifically on Genesys Cloud CX (not legacy Engage/PureConnect),
within a broader contact-centre/CX background. We're hiring at two levels
experienced hands-on developers (mid-to-senior) and senior solution owners who also
lead end-to-end design and stakeholder conversations. This is not a junior role; we
want proven delivery on live Cloud CX environments. Cloud CX depth matters more to
us than total years.
What you'll do
Design and develop across the Genesys Cloud CX platform Architect flows (inbound,
in-queue, outbound, bot/digital), ACD and routing strategies, Data Actions and API
integrations, CRM connectivity, and conversational bots. Senior hires will additionally
own solutions end to end, including architecture decisions, production
troubleshooting, and client-facing conversations.
Core Skills we're looking for
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Hands-on Genesys Cloud CX (not PureConnect/Engage)
Genesys Architect flow development across flow types flow logic,
variables/data handling, error handling, reusable modules
ACD routing strategies skills-based, priority, predictive
Data Actions and external API integration; Genesys Cloud REST APIs and event-
driven design
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CRM integrations Salesforce, ServiceNow, or Dynamics
Conversational bots with hands-on Genesys Dialog Engine experience
(NLU/NLP, intent/entity design, bot-to-agent handoff)
Genuine coding JavaScript, JSON, REST, OAuth2 (Lambda a plus)
Security within Genesys Cloud CX OAuth2 grant types, RBAC, PII/PCI data
handling
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Grounding in IVR/IVA design, omnichannel, SIP/telephony/WebRTC, and
AWS/cloud basics
Production experience live deployments, incident handling, troubleshooting
under load
Robust English and client-facing communication

Nice to haves
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Genesys Cloud certication (GCP Implementation, Developer, or Architect)
Insurance / BFSI domain, or integrations with Guidewire, payment gateways, or
mainframes
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Reporting & analytics, speech analytics
No single person ticks every box we're looking for genuine all-rounders with real
depth across several of these areas. If that's you, apply or DM.

📌 Genesys CX Cloud Developer (Mumbai)
🏢 Cubix Tech
📍 Mumbai