- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and qualified manner.
- Provide accurate information on products/services offered by the company to customers.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
- Maintain records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Desired Candidate Profile
- Ability to work in a fast-paced environment with multiple priorities simultaneously.
- Strong communication skills with excellent verbal/written English proficiency.
- Proficiency in blended processes, semi-voice processes, inbound/outbound calling, email support, chat support etc.
- - Interested Can Call at (phone hidden)
📌 Customer Care Executive (Mumbai)
🏢 Webbizzare
📍 Mumbai
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