A. Sales Process & Documentation : •Prepare, maintain, and periodically update Sales SOPs •Manage sales documentation including:
Quotation uploads
Proforma Invoice creation
Sample request forms
Drawing request forms
Technical product information forms
B. Reporting & Analysis : •Generate and maintain accurate and timely Daily and Monthly Sales Reports •Update Credit Check Reports for existing and recent clients •Track and report on key sales KPIs as required
C. Customer Complaint & CRM Handling : •Record and manage customer complaints through the CRM system •Coordinate follow-ups and resolution with the concerned teams •Maintain complaint status logs for reference and reporting
D. Sales Support & Coordination : •Coordinate with SCM for order schedules, dispatch timelines,
and delivery status •Follow up on sample dispatches and closures •Manage New Customer Code Creation and handle DOA block (open) processes
E. Internal Collaboration : •Work closely with Sales, SCM, Finance, and Product Teams for data accuracy and alignment Provide administrative and operational support to the Sales Head and Leadership as required
Preferred candidate profile
Education :
- Masters in Business Administration / Equivalent Post-Graduate Degree in Business Management/ B.Pharm
Experience :
- 2-5 years of experience preferably from Pharma Packaging / Pharma Industry