Job Overview

We are looking for a Customer Success Specialist to support our partner schools by resolving queries, conducting training sessions, and ensuring a smooth onboarding and user experience. The ideal candidate should have excellent communication skills, a customer-first approach, and a willingness to travel for school visits.

Key Responsibilities

- Handle and resolve queries from partner schools.
- Conduct online and offline training sessions for teachers and parents.
- Manage and update the school database with accurate information.
- Coordinate with internal teams to ensure timely issue resolution.
- Build robust relationships with school stakeholders to enhance customer satisfaction.
- Handle and resolve queries from partner schools.
- Conduct online and offline training sessions for teachers and parents.
- Manage and update the school database with accurate information.
- Build and maintain strong relationships with school stakeholders.
- Monitor customer gagement and work towards improving retention and satisfaction.




- Coordinate with internal teams to ensure timely issue resolution.

Requirements

- Bachelor's degree in any discipline.
- 2+ years of experience in Customer Success, Customer Support, Training, or a similar role.
- Excellent communication and presentation skills in English and Hindi.
- Good organizational and problem-solving skills.
- Proficiency in MS Office/Google Workspace.
- Willingness to travel for school visits and training sessions.

What We Offer

- Attractive compensation package.
- Performance incentives and retention bonuses.
- Opportunity to work with strategic customers.

Join Creative Galileo and help schools create impactful learning experiences while driving long-term customer success and retention.

How to Apply - Send your updated resume to [email protected] with the subject line:

"Application for Customer Success Specialist"

📌 Customer Success Specialist (Hyderabad)
🏢 Creative Galileo Edtech
📍 Hyderabad