This role would perform Cosec and Cosec admin work relating to Netherland/other global entities as delegated by colleague/team lead or by Vistra local office (VLO) team (Market). The role reports to the Assistant Manager Cosec.
Scope
Responsible for managing a portfolio of Netherland entities. Reporting to the Assistant Manager, in a team of 4-6 members.
Key Responsibilities
Handle work allocation, assignments tracking, SLA adherence and provide timely status report.
- Prepare and maintain all required trackers, monthly PPTs, SOPs, KPI reports, dashboards etc.
- Drafting and/or reviewing of activities including but not limited to minutes, resolution, corporate health checks
- Having positive process understanding. Further, support and guide the team on technical query resolution and generate monthly work schedule.
- Drive quality improvements, efficiency and set up new processes.
- Attending/ scheduling meetings with the local market regularly to discuss work.
- Management of errors, escalation and provide proper resolution and feedback.
- Team Management including but not limited to their attendance, leaves, trainings etc.
- Producing of reports from VPoint (limited and predefined), updating of data in VPoint and Storing documents in VPoint.
- Interaction with internal & external stakeholders.
Attributes/Technical Skills
Confident, Customer service oriented
- Good organization skills, communication skills and interpersonal skills
- Manage priorities and deadlines
- Ability to take ownership and responsibility
- Good team player
- Strong hold on Microsoft office, Teams, Outlook, Word, Excel and an ability to work with systems.
Relevant Experience
Qualified CS with 2-3 years of post-qualification experience with preferably client service background or a candidate with working experience in BPO/KPO.
- A strong working knowledge of governance and company secretarial matters.
- Preferably should have experience of having worked in global services environment and a client facing role and experience in managing third party service providers to deliver client requests.
Education and Professional Qualification
Qualified CS with 2-3 years of post-qualification experience.