About Lenskart - With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.
About the Role - A Senior Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.
Responsibilities Area -
Activities expected to be performed by a Lenskart Senior Sales Associate
1.Customer focus:
- Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up.
- Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.
- Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has.
2.Product recommendation -
- Presenting the customer with an optimal selection of products based on customer preferences.
- Understanding the unstated needs of the customer,
asking relevant questions, and picking the right time to pitch the recommended solutions.
3.Achieving sales Vs. Plan & SOP adherence -
- Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs.
- Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
4.Store upkeep & maintenance -
- Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP.
- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
Personal attributes & competencies -
- Minimum qualification: Graduation required.
- Ability to build rapport and trusting relationships
- Ability to understand unstated needs of the customer and offer solutions.
- Transparent communication and active listening skills
- Ability to adapt to changing environment and openness to learn.
- Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority