Dear Candidate,

Greetings from Kotak Life Insurance.

we are hiring candidates for the video kyc process with the proficiency in (Tamil and Kananda language)

Location; Mumbai Western line (Goregoan Head Office)

Western line candidates are preferable.

Please find the job description below.

Key Responsibilities

Handle Inbound Video call customers to complete the Pre login verification

- Verify the details submitted by the customer/Sales at the time of policy selling and Documents submitted are matching
- Ensure APLVC is completed by the Right Party only
- Should maintain a Qualified behaviour with the customer throughout the APLVC process.
- Give complete and correct information on all the product purchased by the customer
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.




- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

REQUIRED QUALIFICATION AND SKILLS

Qualification: Graduate

Work experience in years: 1- 4 years

Skills / experience required

- Candidates with preferably Insurance background/Voice - Customer service industry
- Candidates with fluency in local languages will be an added advantage (Kannada, Assamese, Bengali, Tamil and Malayalam,)
- Should be dedicated and display integrity.
- Willingness to learn with an attitude of continuous improvement.
- Willing to work in rotational shifts

Interested candidates are requested to share their updated resume-

[email protected]

What's app - (phone hidden)

📌 Video KYC - Tamil & Kannada (Mumbai)
🏢 Kotak Life Insurance
📍 Mumbai