Location: Bangalore / Chennai / Noida / Pune / Mumbai / Kolkata
Years of Experience: 8-12 years
Prerequisite Skills: GRC / CSM
Role Summary:
Own the delivery, enhancement, and operational success of ServiceNow GRC and CSM solutions.
Key Responsibilities:
- Manage and prioritize GRC/CSM product backlog.
- Gather, analyze, and translate business requirements into actionable stories.
- Lead UAT planning, execution, and stakeholder sign-offs.
- Monitor platform performance and drive continuous improvement initiatives.
- Coordinate with development and support teams to ensure successful delivery.
- Provide governance and strategic direction for product enhancements.
Required Skills & Experience:
- 6-8 years of ServiceNow CSM and/or GRC experience.
- Robust background in product ownership and Agile delivery.
- Experience in requirements gathering and stakeholder management.
- Ability to prioritize competing business demands.
- ServiceNow CSM/GRC certifications preferred.