Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do
This role involves a deeper understanding of the Employee Org data management process and leveraging expertise to solve specific problems related to workforce management. The role includes training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication.Primary Responsibilities / Accountabilities:Process Support:o Read, understand, and analyze client processes as a subject matter expert.o Execute processes accurately and timely as a hands-on processor.o Master the given process and help team members overcome process-related queries.o Escalate issues and seek advice when faced with complex problems.o Pay close attention to the quality of written and verbal English skills within the team.o Create logical plans, realistic estimates,



and schedules for activities or project segments.o Ensure LWIs are followed and updated regularly and train team members on process updates.o Ensure process controls are followed; maintain, validate, and update process documentation to ensure compliance.o Perform Root Cause Analysison issues faced and suggest appropriate corrective actions.

What are we looking for
Functional Competencies:Knowledge of Employee Org data Mgmt Processes (New Hires, Exit, Job Changes, etc.).Strong command of written and verbal English language.Knowledge of MS Office/Excel Skills would be a plus.Knowledge of SuccessFactors would be a plus.Skills / Knowledge:Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.Resilient and able to work under pressure.Organization prioritization skills to deliver as per deadlines.Attention to detail quality driven in communications and all system transactions.Demonstrate high levels of confidentiality.Teamwork collaboration.Multi-cultural awareness.Flexible to work in shifts.

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelinesYour expected interactions are within your own team and direct supervisorYou will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on recent assignmentsThe decisions that you make would impact your own workYou will be an individual contributor as a part of a team, with a predetermined, focused scope of workPlease note that this role may require you to work in rotational shifts

Qualification
Any Graduation

📌 Hr Service Delivery Associate (Mumbai)
🏢 Accenture
📍 Mumbai