Position Title: Guest Relations Executive Reports To: Site Manager / Unit Manager As Lobby Executive Receptionist, youll be expected to leave a lasting impression by delivering the highest standards of service to employees and visitors entering our corporate buildings. The ideal candidate will have outstanding organizational and people skills, excellent written and oral communication skills and multi-tasking talent. The Executive Receptionist will manage day to day running of the Lobby Reception., responsible for reception desk essential functions; greeting and directing clients, answering telephone calls, promptly returning emails, etc. This position will primarily support all aspects of employees/visitors and guest services across three main areas as below: 1. Lobby Reception 2. Conference Center 3. Lobby Coffee Bar (General Coordination) Key Job Responsibilities: • Coordinate all employee / visitor or host needs prior to guest arrival and communicate changes to the team • Welcome and register guests in accordance with building/security procedures • Be a ‘Culture Carrier’ per Global Amenity Services brand standards and ensure the team is adhering to these guidelines • Build working relationships with colleagues to include meeting planners, internal admins, building personnel, etc. • Provide on the spot feedback when customers complaints are received and handle all escalations at the lobby desk as needed • Be knowledgeable of building and meetings/events taking place in Amenity spaces • Ensure information submitted in our visitor registration system is accurate and up-to-date to include company name details where applicable.
• Adhere to standards of operations established for guests and employees • Be the first point of contact for general enquires via telephone and e-mail • Take responsibility for overcoming issues affecting service standards and by effectively communicating any ongoing/potential issues that need to be addressed • Be the first point of contact for general enquires via telephone and e-mail • Be familiar with all firms’ amenities/features to respond to employees, visitors and client inquiries. • Maintain the reception area, keeping it clean and free of clutter • Provide weekly/ monthly reports , MIS , guest history Dress Code & Grooming Standards • Lobby reception team is expected to always look visibly neat and tidy. Following the Dress Code, General Guidelines, Dayto-Day Usage, and Grooming Standards allows the team to create an immaculate presence that garners both respect and individuality. Qualification • Minimum 3 years’ experience in high end reception or management role • Neat in appearance; ability to present a polished imagine and follow uniform guidelines without exception • Excellent written and verbal communication skills. • Competency in Microsoft applications including Word, Excel, and Outlook. knowledge of EMS booking system (a plus) • Hands-on experience with office equipment (e.g. fax machines and printers) • Positive time management skills. • Experience with administrative and clerical procedures. • Able to contribute positively as part of a team, helping out with various tasks as required. • Must be willing to work flexible shifts covering lobby reception hours and locations