- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process transactions, update records, and maintain accurate documentation.
- Identify opportunities for cross-selling and upselling products or services to customers.
- Meet performance targets for quality, productivity, and retention rates.
Job Requirements :
- 0-3 years of experience in a BPO setting with focus on domestic banking processes.
- Strong understanding of inbound/outbound process flows and voice processing techniques.
- Excellent communication skills with ability to handle high-pressure situations effectively.
📌 Customer Service Executive (Mumbai)
🏢 Credicus Business Services
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.