Roles and Responsibilities:
- Log, classify, follow up, and close all customer complaints and queries in coordination with the respective store teams.
- Actively follow up with internal cross-functional teams to resolve customer complaints.
- Prepare weekly, fortnightly, and monthly MIS reports.
Preferred Background and Experience:
- 0-1 years of experience in a customer-handling role.
- Educational background: Graduation.
- Excellent written and oral communication skills with a solid command of English.
- Proficiency in MS Word and MS Excel.
Location - Hiranandani Estate -Thane w
Woff- 2 Days
📌 Customer Care Executive (Thane)
🏢 Dmart
📍 Thane