- Handle inbound calls from customers to resolve their queries and concerns.
- Process customer requests, provide solutions, and escalate issues when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet daily/weekly targets for call handling, sales conversion, and quality metrics.
Job Requirements :
- 0-2 years of experience in BPO sales or telesales industry.
- Solid communication skills with excellent verbal fluency in English language.
- Ability to work on domestic voice processes (inbound/outbound) with ease.
📌 Telecalling Executive (Mumbai)
🏢 Credicus Business Services
📍 Mumbai
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