- Handle incoming customer calls, resolve their queries and concerns in a timely and qualified manner.
- Process customer complaints, escalate issues to senior team members when necessary, and provide solutions or alternatives.
- Provide accurate information on products/services to customers through phone conversations, emails, or chats.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- 0-3 years of experience in BPO/Call Centre environment handling inbound customer service calls.
- Excellent communication skills for effective voice processing and query handling.
- Ability to work in a fast-paced environment with multiple priorities simultaneously.
📌 Customer Service Executive (Mumbai)
🏢 Credicus Business Services
📍 Mumbai
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