- Handle inbound calls from customers to resolve their queries and concerns.
- Process customer requests, provide solutions, and escalate issues when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, quality, and sales conversion rates.
Job Requirements :
- 0-3 years of experience in BPO voice or telesales industry.
- Solid knowledge of banking process, insurance sales, phone banking, and outbound processes.
- Excellent communication skills with ability to handle domestic voice calls effectively.
📌 BPO Telecaller (Mumbai)
🏢 Credicus Business Services
📍 Mumbai
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