Job Title: Associate Director - Transformation

Candidate Expectations:

- Digital Transformation / Contact Centre Transformation / CX Transformation for international processes
- This person will be responsible for managing multiple accounts with a large employee span (multiple domains like CRM , Tech, aviation, Retail, travel, etc. - voice majorly, along with non-voice)
- Good experience in Lean, Process re-engineering and deployment of AI solutions is required.
- Experience required on deploying solutions such as Voice Bot, Chat Bots, Conversational bots etc.
- People management role.
- Bachelor's degree in computer science, engineering or relevant field and 10+ years of change management or transformation.
- 5+ years of Program Management experience in a matrix workplace




- Exposure to drive complex improvement / transformation projects across multiple accounts/domains.
- Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
- Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
- Experience collaborating cross functionally within all organizational levels to build collaborative relationships.
- Strong internal client-facing skills with excellent communication, negotiation and conflict management skills
- Analytical acumen and the ability to streamline complex processes.
- Flexibility to work in shifts.

📌 Transformation - Associate Director (Mumbai)
🏢 Golden Opportunities
📍 Mumbai